Shipping & Returns

Terms and Conditions

Thank you for choosing Enginesonline.com as your casino supplies retailer. Your use of Enginesonline.com is governed by the terms and policies set forth below. These terms and conditions apply to all purchases from Enginesonline.com. By using our site, you hereby accept and agree to be bound by the terms and conditions listed below. These terms and conditions are subject to change without prior written notice at any time, in Enginesonline.com's sole discretion.

Limitation of Liability and Warranty

All kits carry a 30 Return or Exchange Warranty.  30 days begin from the date of arrival.  There is no exception to the 30 day warranty.  Not opening the package or delay in the inspection or installation of the kit does not extend your warranty period.  

 

 

In all circumstances, Enginesonline.com's maximum liability is limited to the purchase price of the products sold. Unless noted otherwise, products sold by Enginesonline.com are covered by our guaranteed "D.O.A damage on arrival" policy. If product(s) received is damaged or broken, Enginesonline.com will replace the item or will issue a full refund. Physical damage or misuse of the item is not covered. Enginesonline.com shall not, under any circumstances, be liable for third party claims for damages against the customer or for any malfunctioning caused by the customer. Enginesonline.com shall not, under any circumstances, be liable for any personal property that are damaged by proper or improper use of our products. Enginesonline.com makes no express warranties except those stated in Enginesonline.com's applicable warranty statement in effect on the date of the order invoice.

Returns

 

If you receive a item that is damaged in transit, FEDEX allow claims to be filed no later than 6 days after receiving the item.  Anything after 6 days fedex will considered that a successful delivery and will not take responsibility for the damage.  We will also consider that a successful delivery.  We cannot be responsible for the item being damaged in transit if you don't notify us within 6 days of delivery.  Not inspecting the product upon delivery does not extend the time you have to notify us or fedex about the damages.

Customer is solely responsible for shipping any returned product to Enginesonline.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, original shrink wrap, and other accessories provided by the manufacturer. If any component of the returned product is missing, Enginesonline.com's return policy will be terminated and Enginesonline.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component. Exchange Policy

To exchange a product, the returned item must be in brand new condition with the original packaging material, original shrink wrap and other accessories provided by the manufacturer. If the product returned is opened or look used, there will be a 20% restocking fee for the replacement. Shipping and handling charges for all return for replacement and refunds are non-refundable. All products ordered on our website is insured up to $100 USD. If the product arrives damaged at your location, we can file for a damage claim through our shipping carrier for up to $100 insured coverage. You must either mark refuse package on the box or state the damages on the bill of lading. We will replace the item free of charge to the customer. Exchanges must be submitted and authorized by our personnel within 10 business day of the purchase date.

Shipping Policy

All products on our website are in stock at our warehouse location.  We will ship all orders placed on our site within 1-2 business days. Business days are counted as working days (Monday through Friday). Our shipping carrier (Fedex) usually deliver all ground shipments to the west coast in 2-3 business days and up to 5-6 business days to the east coast. Once the shipment leaves our warehouse, we will have no control of what the shipping carrier will do with the package. However, if the package is  damaged, we will make sure the customer will receive what they ordered in a timely manner. Packages should be inspected immediately upon arrival. If package appears to be damaged, please report it to us within 6 business days. Failure to do so within the time period will void any damaged inquiries.

Cancellation of Order

To cancel an order, the buyer must make the request on the same day the order was placed (before 2:00pm PST). If a request is made after the allotted timeframe, a 5% cancellation fee will be applied. 5% cancellation fee will cover credit card settlement fees.

 

 

 

Estimated Time of Arrival

  • Order Processing Time + Transit Time = Total Delivery Time
  • The shipping method you choose during checkout determines your orders arrival date based on the chart below.  Some orders may arrive earlier than schedule.  Pokernstuff.com will make every effort to try and rush out every order in a timely manner.  In the event of transportation failures caused by events beyond our control, your order may be delayed.
Type of Service

Processing Time

Transit Time

Total Delivery Time

Priority Mail

1-2 business day

1-3 business day

2-5 business day

Fedex Ground

1-2 business day

3-5 business day

4-7 business day

3-Day Select

1-2 business day

3 business day

3-5 business day

2nd Day Air

1-2 business day

2 business day

2-4 business day

Next Day Air

1-2 business day

1 business day

1-3 business day

Packages shipped to anywhere in the west coast should arrive earlier than scheduled. Order processing time includes payment verification, time to process your invoice and pack your order. All casino products sold on our site is in stock, so your order should normally leave our warehouse the same day the order was placed. Cutoff time for all transactions: 1pm PST. If you select Next Day Air as your shipping option, it does not necessarily mean that you will receive your package the following day. Please refer to the chart above for more information.

Delivery time schedule for all stocked products in our Nevada warehouse.

 

 

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